Canadian owned and operated since 1982


Before you Book

Baggage Fees - Many airlines are now charging for check baggage. Before you book your flight we recommend that you check with one of our vacation specialists to see if the airline you are booking charges for checked baggage. If you are booking a vacation package, checked baggage is include with your package, usually up to 20kg per person, however excess baggage fees do apply if you go over the limit.

Travel Documentation and Tourist Cards - It is the passengers responsibility to ensure that you have the proper travel documentation (ie. passport, birth certificate, visas, etc.) for entry into the country you are planning on traveling to. is not responsible for customers who are denied entry into a country because of invalid travel documentation. Many destinations also require tourist cards for entry into the country. If you book a vacation package and the country you are traveling to requires a tourist card, they will be included with your tickets. Note: Tourist cards may not be a valid form of visa entry for all nationalities. If you have any questions regarding travel documentation, please contact one of our vacation specialist before making your reservation.

Travel Insurance - All packages and flights are under strict cancellation penalties once booked and often times are 100% non-refundable and non-changeable. If for some unfortunate reason you are not able to travel on your package or flight and you do not have insurance, you will NOT receive a refund for the cost of your trip. In many cases this can equal out to thousands of dollars and therefore we strongly recommend that you protect yourself by purchasing Trip Cancellation travel insurance. Contact one of our vacation specialists for more details.

Travel Immunizations - The Public Health Agency of Canada strongly recommends that your travel plans include contacting a travel medicine clinic or physician six to eight weeks before departure. Based on your individual risk assessment, a health care professional can determine your need for immunizations and/or preventive medication and advise you on precautions to avoid disease. Travelers are reminded to ensure that their routine (childhood) immunizations (e.g. tetanus, diphtheria, polio, and measles) are up to date. Prescription medications should be kept in the original container and packed in carry-on luggage.

Before you Depart

Confirmation Number - Upon completion of your reservation, you will receive a confirmation/booking number. If booking online this number is located near the top of your automatic confirmation email that is sent after the booking is made. Please have this confirmation number available if contacting one of our vacation specialists.

Flight Tickets and Hotel Vouchers - If booking a package or flight online, it is likely that your travel tickets will be in the form of edocuments or etickets. These are electronic tickets that will be emailed to the email address used when making the reservation. These edocuments should be printed off and taken with you when you depart on your trip. Edocuments are generally email out 2-3 weeks before departure. If booking a last minute package or flight, edocuments will be emailed out as soon as possible after the booking is made. If edocuments are not available with your reservation, then your tickets will be Xpresspost couriered to you at a cost of $10-15 depending on your location or set up as airport pick-up at the supplier desk at the airport. One of our vacation specialist will inform you if your tickets are not available as edocuments.

Seat Selection - Depending on the vacation package or flight you have booked, advanced flight seat selection may be available. Seat selection can be made either via the airlines website or through our vacation specialists. Please use the contact information below to select seats. Note: Fees may apply for seat selection (approx. $10-30 per person, each way) and not all tour operators may provide seat selection.

Luggage Allowance - Charter Flights - Most charter flights allow a maximum of 2 bags not exceeding 20 kilos total per person for checked luggage and 1 bag not exceeding 5 kilos for carry-on luggage. Strict fees apply for any over weight luggage.

Luggage Allowance - Scheduled Flights - Many scheduled airlines now charge for baggage and/or excess baggage. Please contact one our travel specialists to verify baggage fees and baggage allowance.

Airport Check-in - Check counters at the airport will open up 4 hours prior and close 45 minutes prior to your scheduled departure time. It is our recommendation that you be at the airport and checked into your fight at a MINIMUM of 2 hours prior to your departure. Board will be denied if you arrive too late to check-in and no refund will be given for your reservation.

During your Trip

Arriving in Destination - If you booked a vacation package, upon your arrival in destination you will be greeted by your Tour Opertor’s destination representative. This representative will assist you with your transportation to the hotel and will be available to you should you need any assistance while in destination.

Destination Representative - Your destination representative will usually hold an optional orientation meeting with you at your hotel. This meeting is to inform you of any information you may need to know as well as go over sightseeing tours and answer any questions you may have. These destination reps are there to help you and should be contacted if you run into any problems or have any questions while in destination. At your orientation meeting they will also provide you with a telephone number at which they can be reached should you need their assistance.

Departure Fees - Certain destinations require that you pay a departure fee upon exit from the country. Please ensure that you have sufciant funds to pay these fees at the airport when you depart on your return flight.

Here are a few examples:

Costa Ricatba
Cuba $25 Cuba convertable pesos
Dominican Rep. May be included in your package taxes - $20.00 USD
Honduras $20 USD
Jamaica TBA
Mexico Included in your package taxes
USANo departure fee
Panama TBA

Departure fees are always subject to change.

Tipping - Many all-inclusive resorts promote themselves as "gratuities included". Many travellers find that a dollar here and there makes a big different in the service you receive and it very much appreciated by the hotel employees. Many of the hotel workers receive low wages and a small tip is greatly appreciated and in turn can make your trip more enjoyable.

After your Trip

ustomer Service - While we certainly hope that all of our customers have an excellent trip, unfortunatly the law of averages reminds us that that is not always the case. If for some unfortunate reason something on your vacation did not go according to plan, please let us know and our customer service department will work with you to rectify any issues.

Travel Reviews - Your feed back is important to us and very helpful to future travelers. Upon return from your trip you will receive a follow up email from us asking for feed back from your trip. Any information you can provide is greatly appreciated.

Useful Information and Tips

Valuables in Luggage - We highly recommend that you do not leave valuables in your luggage. Remember, in many cases you are traveling to a country far poorer then what we are accustom to. Unfortunately some baggage handlers try to take advantage of this by stealing valuables from luggage. This problem can be simply avoided by leaving all valuables (cameras, jewelry, etc.) in your carry on luggage.

Lost Luggage – Most airlines offer limited coverage for lost baggage, it is a good idea to purchase travel insurance that includes baggage and personal effects coverage. uses TIC insurance which can cover you from $500 for lost and/or delayed luggage.

  • Arrive at the airport early. If you check-in late, you may make the flight but your bags may not.
  • Make sure you receive a claim check for every bag that you check. Also verify that the agent checking your bags attaches a destination tag to each bag.
  • Use colourful tags, labels or straps for easy spotting.
  • Label your baggage with your name and contact information, including cell phone number. For security reasons, it's a good idea to use your business address instead of your home address. Also place a lable on the inside in case the outside one gets removed.
  • Pack important items such as medication, keys, eye glasses, jewelery, laptops and other valuables in carry on luggage.